Managed Dedicated support

Homepageuniverse is proud to now be offering Fully Managed services on cPanel/WHM and DirectAdmin based Dedicated's. By leveraging our years of experience and expertise in managing osCommerce you will now be able to sit back and enjoy true professional osCommerce hosting.

Support Availability

Email/ticket/phone support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at http://my.homepageuniverse.com/support/, please use your billing email address when creating tickets so we can verify account ownership.

Support coverage

Homepageuniverse provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement
  • Network availability
  • Free installation of the cPanel or DirectAdmin control panel is done during Dedicated provisioning
  • Free control panel, OS optimization, and osCommerce optimization is done during provisioning
  • Free initial security hardening
  • Free initial accounts migration from remote system with the same control panel
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components
  • 100% osCommerce software support
  • Best-effort support for 3rd party applications

Control panel support explained

cPanel/WHM

  • cPanel/WHM
    • Initial installation
    • Initial service optimization
    • Version upgrade/downgrade (note: EDGE build is not supported)
    • Repair
    • Licensing
    • Troubleshooting of automated update and/or backup creation tasks
  • Mail services
    • Upgrade/reinstall exim MTA
    • Upgrade/reinstall courier-imap POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Install/upgrade/reinstall/uninstall ClamAV antivirus
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Upgrade/reinstall proftpd or pure-ftpd FTP server
    • Switch between pure-ftpd and proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

    DirectAdmin

  • DirectAdmin control panel service
    • Initial installation
    • Initial service optimization
    • Version upgrade (note: downgrade is not supported)
    • Repair
    • Licensing
  • Mail services
    • Reinstall/troubleshoot exim MTA
    • Reinstall/troubleshoot POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Uebimiau and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Repair/reinstall proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

    If you have any questions about our support coverage, just send an email to support@homepageuniverse.com